Frequently Asked Questions

Everything you need to know about shopping with Poppy and Peonies

What materials are used in your handbags and accessories?

We take pride in using high-quality, cruelty-free vegan leather and premium hardware. Our products are designed to be both stylish and durable for everyday wear.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that sale items are final sale and cannot be returned or exchanged.

Do you ship internationally?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at the time of checkout.

How do I care for my vegan leather bag?

To keep your bag looking its best, wipe it down with a damp cloth and mild soap. Avoid harsh chemicals and prolonged exposure to direct sunlight to prevent fading.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer support team within 1 hour of placing your order.